“That’s What I Love About ICQ” — Ryan Hart

Ryan’s route to ICQ began after he left his previous position due to organizational changes. As he looked to the next step in his career, he had no idea how long his job search would last or where he would land. After being on the job market for only a month, he accepted the position at ICQ.

Eager to get to work for ICQ’s biopharma clients, Ryan’s first placement at a client site was originally a three-month project to validate equipment, utilities, and computer systems used in the manufacturing process.

Fast forward a few years, and Ryan is still working at that same client site after forging an excellent working relationship with the Director of Engineering and getting several contract extensions.

When Ryan started at ICQ, Mike Bogan, the company president, took him under his wing immediately. Mike would email him often to make sure he was feeling comfortable and getting organized at the client site.

Ryan adjusted to ICQ life quickly thanks to senior management, taking a vested interest in his career and giving him the tools he needed to succeed.

“I immediately began volunteering for assignments that would help me learn more about the company,” said Ryan. “When I became ICQ’s primary recruiting contact, I performed interviews and phone screens, which helped me connect with many members of our team and new hires. After a year-and-a-half of recruiting, I felt compelled to take even more responsibility at the company.”

Ryan wanted to pursue a managerial position, and thanks to ICQ’s open-door policy, he was given a clear path and opportunity to achieve his new career goal. Ryan followed the track and earned a promotion to Managing Consultant after less than two years.

Ryan now manages the internal Project Sponsor program, which appoints a chief ICQ liaison to every CQV client. He oversees all Project Sponsors and implements ICQ’s innovative dashboarding system to help clients easily view and track project success metrics.

“What I love most about working at ICQ is the feeling of family,” said Ryan. “The company genuinely cares about its employees’ success and supports our career growth with personalized mentorship. The little things don’t go unnoticed — the senior leadership team regularly stops to ask how employees are doing, and they are always accommodating to our location and commuting needs when on assignment.

“From day one, you feel that you are welcome here and that you matter.”

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